Returns and Refunds

We want you to love your shelving. If something isn't right, here's how we'll put it right, in line with the Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECTA).

1. Changed your mind (online orders)

You may cancel an online order and return standard (non-custom) products within 7 days of delivery. Items must be unused, unassembled, complete and in their original packaging. We'll refund the full price you paid within 30 days of receiving the return. The only cost to you is the direct cost of sending the goods back.

2. Damaged, incorrect or defective items

Please check your order on delivery and tell us about any transit damage or missing parts within 48 hours. That helps us fix things fastest.

Defects are covered for 6 months from delivery. You may choose a repair, a replacement or a refund, and we cover the return costs.

This doesn't cover damage from misuse, overloading, incorrect assembly by someone else, moisture or outdoor use, or natural timber characteristics such as grain, knots and colour variation.

3. Custom-made items

Items made to your measurements or specifications can't be returned because you changed your mind, but they are fully covered if they're defective. Please double-check your measurements before ordering. We're happy to help.

4. Ordered the wrong size?

Let us know and we'll help with an exchange. We'll quote any delivery, labour or extra-parts costs upfront before anything is done.

5. How to return an item

1. Email hello@shelfspace.co.za with your order number, the reason and a few photos.
2. We'll reply within one business day and either arrange collection or tell you where to send it (Roma Park, 17 Roma Street, Cosmo Business Park, Cosmo City, Johannesburg).
3. We inspect returns within 1 to 2 business days of receiving them and confirm the outcome.

6. Refunds

Approved refunds go back to your original payment method, normally within 7 business days and always within 30 days. If you'd prefer store credit instead, just ask.

Your rights

Nothing in this policy limits your rights under the CPA or ECTA. If we can't resolve a matter together, you may contact the National Consumer Commission at www.thencc.gov.za.