Privacy Policy

At Shelf Space, we respect your privacy and take the protection of your personal information seriously.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, contact us, or use any of our services.

By using our website, you agree to the terms of this Privacy Policy.

👤 Who We Are

Shelf Space
📍 17 Roma Street, Cosmo Business Park, Cosmo City, Gauteng, South Africa
📧 hello@shelfspace.co.za
🌐 www.shelfspace.co.za

📥 What Information We Collect

We only collect the information reasonably necessary to process orders, deliver products, communicate with customers and improve our service.

Information You Provide

This may include:

• Name and surname

• Contact number

• Email address

• Delivery address

• Billing address

• Measurements, photos or notes you provide for quotes or custom requests

• Any other information you choose to send us

Order & Payment Information

This may include:

• Products purchased

• Order history

• Delivery details

• Payment confirmation

Payments are processed securely through trusted third-party payment providers.

Important: Shelf Space does not store your card details.

Automatically Collected Information

When you use our website, certain information may be collected automatically, including:

• IP address

• Browser and device information

• Website activity

• Cookies and similar tracking information

This helps us improve your website experience, understand customer behaviour and keep the website secure.

🎯 Why We Collect Your Information

We use your personal information to:

• Process and deliver your orders

• Communicate with you about your order

• Provide customer support

• Prepare quotes or custom storage recommendations

• Arrange delivery, assembly or consultations where applicable

• Improve our website, products and services

• Send updates, promotions or marketing messages where permitted

• Comply with legal, accounting and tax requirements

No spam. No nonsense.

🤝 Who We Share Your Information With

We only share your information where necessary to operate our business and provide our services.

This may include:

• Payment providers, such as PayFast, BOB Pay or other secure checkout providers

• Shopify, which powers our online store

• Courier and delivery partners

• Assembly or service teams, where applicable

• IT, website, hosting and support providers

• Professional advisers, where required

• Legal or regulatory authorities, where required by law

We do not sell your personal information.

🌍 Shopify & Third Parties

Our online store is powered by Shopify.

Shopify may process certain customer information to enable checkout, payments, analytics, fraud prevention, security and website performance.

You can read Shopify’s privacy policy here:
https://privacy.shopify.com

Third-party service providers are required to handle your personal information securely and only for the purpose for which it was provided.

🍪 Cookies

Our website uses cookies and similar technologies to:

• Improve your browsing experience

• Remember your preferences

• Help our website function properly

• Understand how customers use our site

• Support marketing and analytics where applicable

You can disable cookies in your browser settings, but some website features may not work properly.

🔐 Data Protection & POPIA

Shelf Space complies with the Protection of Personal Information Act, commonly known as POPIA.

We take reasonable steps to:

• Keep your personal information secure

• Prevent unauthorised access

• Protect against loss, misuse or alteration

• Store information safely

• Limit access to personal information where appropriate

No online system is completely risk-free, but we take reasonable and practical steps to protect your information.

👶 Children’s Information

Our website and services are not intended for children under the age of 18.

We do not knowingly collect personal information from minors.

📅 How Long We Keep Your Information

We keep your personal information only for as long as reasonably necessary to:

• Fulfil your order

• Provide customer support

• Meet legal, tax and accounting requirements

• Resolve disputes

• Maintain business records

• Comply with applicable laws

When personal information is no longer required, we will take reasonable steps to delete, destroy or anonymise it.

⚖️ Your Rights

Under South African law, you may have the right to:

• Access your personal information

• Request correction of inaccurate or outdated information

• Request deletion of your information, where applicable

• Object to certain processing of your information

• Withdraw consent for marketing communications

• Lodge a complaint with the Information Regulator

To exercise your rights, please contact us at:

📧 hello@shelfspace.co.za

📝 Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the matter.

You may also contact the Information Regulator of South Africa:

🌐 https://www.justice.gov.za/inforeg/

🔄 Updates to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

Continued use of our website after updates means you accept the revised policy.

📞 Contact Us

For privacy-related questions or requests, please contact:

📧 hello@shelfspace.co.za
🌐 www.shelfspace.co.za

🤝 Final Word

We believe in doing things properly.

No selling your data.
No shady stuff.
Just honest, straightforward service and responsible handling of your information.

If you ever have concerns, please contact us and we’ll do our best to assist.