Shelf Space – Terms & Conditions

🤝 Our Approach

At Shelf Space, we believe in doing things properly — no shortcuts, no nonsense.

We are a proudly South African manufacturer and supplier of modular timber shelving and storage solutions, and we always aim to be:

• Fair

• Practical

• Respectful

• Solution-driven

Sometimes things do not go exactly to plan. Real life happens. When it does, we believe in communicating properly and working towards practical, lawful and fair solutions for everyone involved.

By using our website, accepting a quotation, approving drawings or specifications, making payment, accepting delivery, permitting access to site, or allowing assembly to proceed, you acknowledge that you have read, understood and agreed to be legally bound by these Terms & Conditions, together with our website policies and Terms of Service.

These Terms are governed by the laws of the Republic of South Africa, including the Consumer Protection Act, 68 of 2008.

🌲 1. Timber, Manufacturing & Product Nature

Our products are manufactured using real timber and industrial manufacturing processes.

This means:

• Timber is a natural product and not laboratory-made

• Grain, knots, colour variation, texture, resin, bowing, movement and minor imperfections are normal and expected

• Slight manufacturing tolerances, joins, sanding marks, filling, machining marks and natural timber movement may occur

• Product photos are illustrative and final products may vary slightly

These are natural characteristics of timber and do not automatically constitute defects.

We reserve the right to make reasonable manufacturing, hardware or design adjustments where necessary, provided the product remains suitable for its intended purpose.

📏 2. Measurements, Drawings & Specifications

All products are manufactured or supplied according to the measurements, drawings, layouts, specifications and instructions supplied or approved by the customer and/or their appointed representative.

The customer is responsible for ensuring that:

• Measurements are accurate

• Products will fit into the intended space

• Access routes are suitable

• Walls, floors, ceilings and mounting surfaces are structurally suitable

• The site is safe, level, clear and accessible

• The selected product is suitable for the intended use

Once approved, all drawings, layouts and specifications are deemed final.

If incorrect, omitted, inaccessible, obstructed, changed or inaccurate information is supplied, any redesigns, remanufacturing, return visits, delays, collections, redeliveries, labour or reassembly may be requoted separately and charged accordingly.

🚚 3. Delivery, Assembly & Site Conditions

Shelf Space may provide delivery and standard assembly or setup services where applicable.

Unless expressly agreed in writing, we do not perform:

• On-site cutting

• Carpentry modifications

• Structural alterations

• Electrical work

• Plumbing work

• Engineering or building work

• Site preparation or repairs

Our assembly teams work according to approved plans, supplied materials and standard assembly procedures.

If unforeseen obstructions, uneven surfaces, hidden services, restricted access, unsafe conditions or site limitations are encountered, assembly may be delayed, suspended, cancelled or requoted.

This policy exists to protect:

• Structural integrity

• Product quality

• Warranty standards

• Insurance compliance

• Staff safety

• Customer property

• Safe working conditions

It also helps reduce unnecessary noise, dust, disruption and potential damage on site.

⚠️ 4. Liability, Risk & Indemnity

The customer acknowledges that delivery, carrying, lifting, transporting, moving, handling, mounting and assembly of large timber products involve inherent operational risks.

To the fullest extent permitted under South African law, Shelf Space, its directors, employees, contractors, suppliers and representatives shall not be liable for:

• Indirect or consequential damages

• Delays or operational interruptions

• Loss of income or profits

• Damage to walls, floors, ceilings, paint, tiles, paving, fittings, plumbing, wiring, waterproofing, furniture, vehicles, landscaping, driveways or surrounding property

• Cracks, scratches, chips, dents or markings arising from site access or assembly limitations

• Hidden pipes, conduits, wiring, waterproofing or structural defects not visible during assembly

• Structural failures arising from walls, floors, ceilings, mounting surfaces or building movement

• Injury, loss, theft or damages arising from unsafe or unsuitable sites

• Damage resulting from customer-approved mounting locations, layouts or instructions

• Moisture, humidity, weather, environmental exposure or natural timber movement over time

By proceeding with delivery and/or assembly, the customer indemnifies and holds harmless Shelf Space and its representatives against claims, losses, liabilities, damages, legal costs or expenses arising directly or indirectly from delivery, assembly, site access, handling, use of products, approved specifications or site conditions, except where such liability may not lawfully be excluded.

Nothing in these Terms excludes liability where prohibited by South African law, including gross negligence or wilful misconduct where legally applicable.

🧱 5. Product Use & Weight Limits

Our shelving is modular, practical and designed for everyday storage use.

However:

• Shelves must be assembled correctly

• Weight must be distributed evenly

• Units should be secured or anchored where necessary

• Products must be used responsibly and within intended limits

• Products must be kept in suitable indoor conditions unless otherwise specified

Shelf Space shall not be liable for damages, collapse, injury or failure arising from:

• Overloading

• Incorrect assembly by third parties

• Misuse or abuse

• Outdoor or weather exposure unless specified

• Water or moisture damage

• Failure to secure units properly

• Structural movement of buildings or walls

• Third-party modifications

Load ratings are guideline estimates only and assume proper assembly, suitable site conditions and intended use.

📦 6. Delivery, Courier & Risk Transfer

Risk in goods passes to the customer upon delivery, collection, offloading at site or placement on premises, to the extent permitted by law.

Please inspect all goods immediately upon receipt.

Any shortages, transit damages or visible issues must be reported within 48 hours, together with supporting photographs.

Claims without supporting evidence may not be processed.

Shelf Space is not liable for:

• Courier delays

• Third-party transport issues

• Supplier shortages

• Weather disruptions

• Strikes

• Load shedding

• Force majeure events beyond reasonable control

Courier-related claims must be supported by evidence from the time of delivery wherever possible.

🔁 7. Returns, Refunds & Custom Orders

Due to the customised and modular nature of our products, the following are generally non-returnable and non-refundable unless required by law:

• Custom-made products

• Special-order items

• Modified or treated products

• Assembled goods

• Non-standard configurations

• Used or damaged products

• Products without original packaging

Approved returns may be subject to:

• Handling fees

• Collection or delivery fees

• Labour or refurbishment fees

• Restocking fees

Delivery and assembly fees are non-refundable unless otherwise required by law.

Where applicable under the Consumer Protection Act, remedies may include:

• Repair

• Replacement

• Store credit

• Refund

The appropriate remedy will depend on the product, the nature of the issue and the requirements of applicable law.

💳 8. Payments & Acceptance

By making payment, the customer confirms and acknowledges that they:

• Accept these Terms & Conditions

• Accept our website Terms of Service

• Accept all approved measurements and specifications

• Accept the natural characteristics of timber and reasonable manufacturing tolerances

• Accept the applicable liability limitations and indemnities contained in these Terms

All goods remain the property of Shelf Space until paid for in full.

Orders may only be processed once payment has been received and confirmed, unless otherwise agreed in writing.

⚖️ 9. Consumer Rights

Nothing in these Terms is intended to unlawfully limit any rights afforded to consumers under the Consumer Protection Act, 68 of 2008, or any other applicable South African law.

Where legally required, Shelf Space will provide remedies reasonably required under applicable law.

If you believe your rights are not being upheld, you may contact:

National Consumer Commission
https://www.thencc.gov.za

📧 10. Contact Details

For customer service, support, returns or order-related queries, please contact:

hello@shelfspace.co.za
www.shelfspace.co.za

🇿🇦 Final Word

We genuinely care about our customers and our reputation.

Shelf Space is built on:

• Hard work

• Honest service

• Practical solutions

• Proudly South African values

Most issues can be solved properly through respectful communication and practical problem-solving.

Talk to us.
Work with us.
We will always try to find the best fair and lawful outcome possible.

We also ask customers to understand that manufacturing, transport, timber products, logistics and on-site assembly involve real-world operational limitations and risks.

These Terms exist to protect both our customers and our business fairly and reasonably.